FREQUENTLY ASKED QUESTIONS
What kind of health insurance do you accept?
We accept all types of healthfunds. To claim the healthfund, please bring in your healthfund card so we can do an on the spot claim, leaving you to just pay the gap. Make sure that your healthfund is covered for our services by contacting the insurer beforehand.
Do you accept Medicare, WorkCover, and/or CTP claims?
Yes, we do! Medicare/EPC patients do need to pay a small gap. For WorkCover and CTP, please make sure you bring your claim number, the insurer, and a contact email or phone number for the claim.
Why do you charge a gap for Medicare patients?
Unfortunately, the Medicare rebate provided is not high enough for us to run our clinic sustainably. Effectively, the rate has only increased by a few dollars over the last 15 years. To keep our quality of care high, and be able to keep operating we do need to charge a gap.
Do I need a doctor's referral?
No, you don't need a doctor's referral unless you're getting treatment under WorkCover, CTP, or want to go under the Medicare program for physiotherapy.
What is your cancellation policy?
Late cancellations impact our business and prevent other clients from booking appointments. We kindly request at least 12 hours' notice for cancellations. Repeated late cancellations will incur a $20 fee.
What should I wear?
We recommend wearing loose-fitting clothes or gym attire for a smoother session. However, we also have a range of singlets and shorts available in various sizes at our clinics.
How do I claim from my private healthfund?
After every session, we will email you a receipt, at an equivalent cost per session. You can then claim directly from your healthfund.
What happens if I can't attend my appointment?
If you provide us with 24 hours' notice, we will adjust the duration of your package accordingly. If you forget to attend (DNA), you'll receive one warning. Any subsequent DNAs will result in a deduction from your package as if you had attended.