FREQUENTLY ASKED QUESTIONS
The trial week begins with a comprehensive one-hour testing session to assess the athlete’s strength, power, movement quality, and injury risk. Based on this, a personalised exercise program is created and delivered via our app. For the next seven days, the athlete gains full access to our supervised daily group sessions to complete their program and experience our coaching environment.
Yes — we just ask for a minimum of one week's notice. You can cancel your membership anytime or place it on hold for any duration, no questions asked
Absolutely. We regularly work with athletes during fixed blocks — especially in the offseason. Programming is tailored to your sport, season phase, and goals. Common short-term reasons include:
Offseason performance development (our most popular option)
Injury rehab support when previous care hasn’t been effective
Pre-season preparation before transitioning to a club’s S+C program
While short-term blocks are welcome, many athletes choose to stay with us year-round to maintain progress, reduce injury risk, and adapt their training across in-season and offseason phases
If you can’t make a scheduled 1:1 session, we’ll credit you a makeup session the following week (e.g. you can do two sessions the next week). However, if you cancel within 24 hours or don’t show up, that session will be forfeited. You’ll still have full access to group sessions and the gym regardless.
Not at all. We coach athletes of all experience levels. Every session is scaled to your age, sport, and training history, with close supervision and clear instruction.
Yes — injury resilience is a core focus. Our programming includes strength, mobility, and movement quality work designed to reduce common youth sport injuries.
Absolutely. We adjust programming based on your competition schedule, travel, and recovery needs. Many athletes train with us year-round to stay strong and reduce in-season drop-off.
We assess key performance markers like strength, power, jump height, and movement quality. You’ll receive a simple report with progress tracking and updated training goals.
We track your metrics every 8 weeks and adjust your program accordingly. You’ll also notice improvements in speed, power, and confidence on the field.
Yes — you can place your membership on hold at any time with one week’s notice. We’ll help you re-integrate when you return.
Physio isn’t included, but members on our $110 and $170 weekly plans receive 50% off physiotherapy. The $170 plan also includes half-price massage and chiropractic.
Yes — all members have access to open gym hours for extra practice, recovery work, or completing their program independently.
Book your $35 trial week online or contact our Five Dock clinic directly. You’ll start with a 1-hour testing session and get full access to group training for 7 days.
Exceptions may be depending on the applicant
We accept all types of healthfunds. To claim the healthfund, please bring in your healthfund card so we can do an on the spot claim, leaving you to just pay the gap. Make sure that your healthfund is covered for our services by contacting the insurer beforehand.
Yes, we do! Medicare/EPC patients do need to pay a small gap. For WorkCover and CTP, please make sure you bring your claim number, the insurer, and a contact email or phone number for the claim.
Unfortunately, the Medicare rebate provided is not high enough for us to run our clinic sustainably. Effectively, the rate has only increased by a few dollars over the last 15 years. To keep our quality of care high, and be able to keep operating we do need to charge a gap.
No, you don't need a doctor's referral unless you're getting treatment under WorkCover, CTP, or want to go under the Medicare program for physiotherapy.
Late cancellations impact our business and prevent other clients from booking appointments. We kindly request at least 12 hours' notice for cancellations. Repeated late cancellations will incur a $20 fee.
We recommend wearing loose-fitting clothes or gym attire for a smoother session. However, we also have a range of singlets and shorts available in various sizes at our clinics.
After every session, we will email you a receipt, at an equivalent cost per session. You can then claim directly from your healthfund.
If you provide us with 24 hours' notice, we will adjust the duration of your package accordingly. If you forget to attend (DNA), you'll receive one warning. Any subsequent DNAs will result in a deduction from your package as if you had attended.